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Frequently Asked Questions

►Frequently Asked Questions

Q:Do you have a delivery service?
A:All of the items from GOMYHOME are delivery to US through Fedex.Once your order is picked and leaves our warehouse, you’ll receive a tracking number via email.

Q. What are the payment options at GOMYHOME?
A. For online  purchases, we accept paypal , American Express, Discover, MasterCard, and VISA.

Q: If I place my order online, how long will it take to be delivered?
A: Online delivery dates vary depending on your zip code. You will be provided with an estimated delivery date when you are checking out, before the order is completed. 
*Please note that this is not a guaranteed delivery date for your order. The delivery provider will contact you to confirm your delivery date.

Q: What should I do if I’m missing a part from my package?
A: First, please check to make sure that you have all of the packages for the item. Some products come in several boxes, or are sold separately. You will find the number of packages required on the product label (example: Box 1(2) and Box 2(2)). If you are missing a box, simply contact us through the following email:customerservice@39f.net

Q:What should I do if my item is damaged?
A:If your item is damaged, please provide the picture of damaged items and purchase, we will give you a partial refund  or a replacement. Please feel free to contact us.

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